Privacy Policies

HolyHaven™ Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit or make a purchase from tenderhaven.com (the "Site").

COLLECTION OF PERSONAL DATA

When you visit the Site, we automatically collect certain information from your device, including browser data, IP address, time zone, and data from some cookies installed on your device. Additionally, as you browse the Site, we collect specific information about the web pages and products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identification code. To find out more about cookies and how to disable them, visit http://www.allaboutcookies.org .
  • “Log files” track actions occurring on the Site, and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record data about your navigation on the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you including your first and last name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Data” in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL DATA?

Generally, we use Order Information to process any orders placed through the Site (including processing payment details, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use Order Information to:

  • Communicating with you;
  • Verify the absence of possible risks or fraud in orders;
  • Provide you with information or advertising about our products or services, if it is in line with the preferences you have expressed to us.

We use the Device Information collected (in particular, your IP address) to check for potential risk or fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site, and by assessing the success of our advertising and marketing campaigns).

DISCLOSURE OF YOUR PERSONAL DATA

We share your Personal Data with third party companies that help us perform the activities described above. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your Personal Data here: https://it.shopify.com/legal/privacy . We also use Google Analytics to analyze how customers use the Site. You can learn more about how Google uses your Personal Data here: https://www.google.com/intl/it/policies/privacy/ . If you wish, you can disable Google Analytics here:https://tools.google.com/dlpage/gaoptout .

Finally, we may also share your Personal Data with third parties to comply with applicable laws and regulations, respond to subpoenas, search warrants or other lawful requests for data, or otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Data to provide you with targeted advertising or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, please visit the Network Advertising Initiative (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can disable targeted advertising here: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://about.ads.microsoft.com/it-it/risorse/informative/annunci-personalizzati

Additionally, you can explicitly opt out of some of these services by visiting the Digital Advertising Alliance's digital advertising opt-out portal: http://optout.aboutads.info/ .

DO NOT TRACK

Please note that we do not alter the ways in which we collect data on our Site or our data use practices in response to your browser's Do Not Track signal.

YOUR RIGHTS

If you are a European resident, you have the right to access personal data we hold about you and to ask us to update, correct or delete it. If you wish to exercise this right, please contact us using the contact details below.

Additionally, if you are located in Europe, please note that we process your data also to fulfill any contractual obligations we have to you (for example, in relation to orders you have placed through the Site) or to pursue our legitimate business interests listed above. Additionally, please note that your data will be transferred to countries outside of Europe, including Canada and the United States.

DATA RETENTION

When you place orders through the Site, we maintain your Order Information for our records unless you ask us to delete this information.

MENORY

The Site is not intended for persons under the age of 18.

MODIFICATIONS

From time to time, we may update this Privacy Policy, for example, to reflect changes to our procedures or for other operational, legal or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please email us at holyhaventm@gmail.com or contact us by post at the following address:

Via dei Colli 24, 11 53042 Chianciano Terme SI Italy